Is that the IT department?

I love it when I answer the phone at work and hear that. The answer is no I’m not the IT department.  Unless you are my former colleague Kathryn.

I worked very closely with Kathryn for a number of years as we were part of a project team that built, equipped and commissioned a large new hospital wing which opened in 2010.

We went in different directions after the new wing opened, she continued to work with the on site project team and I moved into managing a large group of staff,  but both within the same hospital still.

I would get an occasional phone call from Kathryn asking for some support with working out spreadsheet formula or some other IT issue. This usually involved me trekking up to her office, having a good natter and putting the world to rights, then she would make me a coffee whilst I sorted out whatever her issue was.

Kathryn took early retirement just over a year ago and moved up to Cambridgeshire to be nearer where her husband works. She got a part time job just to keep some pocket money flowing whilst they did some major work on the house they’d bought. We keep in touch, she calls when she’s visiting her mum who still lives locally to the hospital and we meet up for a coffee in the hospital coffee shop.

She still calls me occasionally asking for the IT department but I have to resort to sorting out her problem long distance, and I don’t get the coffee by way of recompense.

She has called me this morning but didn’t ask for the IT department, just said “‘ello, its me”. I immediately smiled. “‘Ello you” was my reply. We had a brief chat but the best bit was we have arranged to meet up next week. I have the week off work so can take a trip up to Cambridgeshire to see her, taking care with all the current Covid-19 guidance. This time I’ll get more than coffee, we’ll find somewhere for a spot of lunch.

Can’t wait to have a proper catch up, put the world to rights and have a damn good laugh with probably my oldest and best work colleague. She’s more than that, she’s a lifelong friend, confidante and supporter.

Can’t wait 😁

The Imposter Phenomenon

This is something that I struggle with in all areas of my life. Always thinking that someone will catch me out as being a fraud, charleton or being somewhere or doing something I know nothing about.

At work I find myself in meetings regularly with people who are higher banding than me, have a higher level of authority and responsibility.  However, I’m there because I’m the one person in the room that knows about how my service works. Or do I? My boss will sometimes call me to ask my opinion on something or for advice and often prefaces it with “I just want to run this by you to see what you think”. Sometimes it has nothing to do with me or my team.

In bellringing environments I hold a number of roles within my local Association and on the Central Council of Church Bellringers.  I’m asked for my opinion, or to comment on something or even for advice.

As Public Relations Officer for both I am asked by the media for comment or opinion with a “can I quote you”? In which case I’d better make sure I don’t say anything stupid.

This week I was approached by a BBC journalist asking for comment about an incident that had happened earlier that day. It was the first I’d heard of it,  so how could I possibly comment.  I issued a holding statement to say that we were trying to gather further information and that it would not be appropriate to speculate at this time.

I knew that this would be picked up by bellringers on social media, so essentially circulated the same message via the Councils social media.

Then I get a call the next day from someone connected to the incident thanking me for the statement that I had issued and that it was a measured response. They were being asked by all sorts to comment about it and wanted my advice on how to handle it. What should they say to their own members? I gave some advice, based on what I would probably do in the same situation and based on my experiences with dealing with the press and media. I was thanked profusely for my advice with a “oh, I didn’t think about that” and a “could I come back to you if I need anything else”? Well, yes of course if you think I might be able to help.

I’m no expert in anything. I have learned things along the way and I have a modecom of common sense. I guess for some people that means I’m a suitable person to ask for advice.

I once went to a sugarcraft lesson with a great baking buddy. When I arrived she asked me why I was attending her class. “You know this and could probably teach it yourself “. But this is my therapy. Like bellringing you have to concentrate on what you are doing and I get to eat cake at the end of the day.

This is my chance to do something on my own, a bit of me time and you can always pick up a tip or two.

One of the other students showed everyone a photo of a cake she’d made recently where it had bulged at the edges and didn’t look neat. She asked what had caused this. The teacher and some of the others all offered responses which didn’t really seem to satisfy the questioner. I then suggested it was that she had overfilled the layers with butter cream. When you whip buttercream you are whipping air into it to make it light and soft. She had then put another heavy layer of cake on top and over the course of an hour or so, the weight of the top cake was squishing the air out of the buttercream and causing it to collapse. Everyone decided that this was the correct answer and the teacher announced that she hadn’t thought of that and she knew who to come to for advice now. Who? me? What do I know? Just applied some common sense.

There are times when my Imposter Phenomenon really does make me wonder why people ask me, why am I the one they call or want an opinion from. What alteria motive do they have? Are they trying to catch me out?

I can offer an opinion based on my knowledge and common sense what you choose to do with it is up to you.

It’s all about the preparation

Bellringing and baking have at least one thing in common.  They both require a certain amount of preparation.

For an experienced bell ringer learning new methods requires homework to be done before you get to ring it. Printing the blue line off, writing it out lots of times, practising on a simulator, reciting the work of each bell until it sticks. Then, when you get to ring it, either on tower bells, handbells or virtual platform, doing it over and over again until you “see” the patterns and it starts to stick.

Baking requires a plan of what to bake, when to bake it, what ingredients are needed and equipment. Not to mention the “to share or not to share” debate.

Of the two, I’ve always found baking easier to prep for. I can spend a week or longer deciding if I’m going to bake something, what it might be, what day I’ll bake it and when and who gets it eat it. For example for a week now I’ve been thinking about what to do with some left over mascarpone and homemade raspberry jam. Sunday lunch dessert would be a perfect opportunity. Hmm, what to do though? KISS, keep it simple, stupid. Buy some meringue nests, slather the mascarpone and jam on top et voila. Dessert is served.

This coming week I need to learn two bellringing methods. Ipswich Surprise Minor, which I have rung in the dim and distant past, and Bourne Surprise Minor, something completely new.

Ipswich is needed for Thursday night and Bourne on Friday. When will I start preparing?

My trouble is, if I know I’m only going to ring it on the one occasion is it worth the investment of all that preparation? I have learned new methods for quarter peals before, just enough effort put in to get through the quarter, then instantly forgotten as soon as we’ve stopped ringing.

However, other people I will be ringing with will have put considerable effort into learning the methods. In order to support them I really should too. And it would help my own ability to ring other things more regularly if I made the effort to learn it thoroughly.

The quality of the output is commensurate with the quality of input. You get out what you put in.

Well Sunday lunch dessert looks OK, hope it tastes good too. Will my ringing next week be equally prepared?

Bells & Bakes Blog

The two things I enjoy most. Bells and baking.

Whilst pursuing the first of those activities I find myself as Public Relations Officer for the Central Council of Church Bellringers and the Essex Association of Change Ringers. Wanting to learn as much as possible I resorted to purchasing a copy of Public Relations for Dummies.

I’m on chapter 17 which talks about the benefits of blogs in growing brand recognition and customer/ user engagement. So, how would a blog help us?

I read a blog by another bellringer, The Accidental Ringer, who tells her story in an extremely entertaining way. I find myself the subject of her latest. I wonder how many people have read it?

So, I’m going to start an experiment and see where it takes me. Do leave a comment below to let me know you’re there.

Thank you. X