Updating my CV

Image by Shafin Al Asad Protic from Pixabay

Thursday marks the official start of my new role, although you could argue I’ve been doing it part time over the last few months anyway. My time as a service manager has ended, with this particular team after five years.

I have been fortunate over the last 20 years with the same employer to have had a variety of roles that have stretched me, challenged me, made use of my skills and knowledge. I have been able to experience project management and service management, working in back office functions, and being very connected to clinical environments. I have met a multitude of people from all sorts of different departments along the way. I understand how things work around the organisation and, on most occasions, who to talk to, to get things done.

I have moved back into a project management role, which is much more up my street. Process, structure, planned activity, and less people management are things I enjoy and am reasonably good at.

As with most new roles, particularly in the same organisation, you start doing the work before you’ve actually officially started the role. I have been quite deliberate in maintaining connection with my department as much as has been appropriate over the last few months, but can now take a step back and focus on my new tasks fully. I will still need to do some things for my, now former team, as their structure gets sorted out and accesses to various systems are moved around. Until someone is in post I’ll still need to authorise some things to help them out.

On my last official day as their manager, I went over to see the team and deliver several tubs of chocolates for them as a thank you to them for their hard work and support over the years. In return I was given a card and bunch of flowers. It’s hard to know what to do when I haven’t been around them much over the last few months and given the projects that I’m involved in will impact on them, I’ll still be seeing them a fair bit as that progresses.

I have now officially changed my email signature, and changed my details on my social media profiles. It does feel a bit odd though, like cutting those apron strings. I can legitimately not get involved in staffing or service issues and pass people on to others to deal with things that would only take me a few seconds to deal with probably.

I have also updated my CV, which I do on a regular basis, just in case. When I first started in the NHS 20 years ago, almost to the day, I started life as a Project Administrator at a Band 2. I did a six year stint as Research & Development Administrator before returning to the same project I started on but now as an Assistant Project manager, and finally as Acting Project Support Manager at the end of that project. Then came my first foray into service management. Not an easy one, going straight into Domestic Services, managing a team of over 250 staff who worked 24/7 and a £5.5m budget. I did that for five years before getting itchy feet and needing to move into a different service, where I became Health Records Manager with a smaller team of about 65 staff, who only worked Monday to Friday. Alongside that latter role, I also supported the Document Ratification Group as Deputy Chair. It was in December 2020 that I was first seconded back into more of project role, whilst still keeping an overview of the Health Records team, before the role I am now embarking on fully became available.

So as I move into a new year, I have a new role to get my teeth into. I’m looking forward to the challenge.

2020 Review of the Year

OK, so let’s join the band wagon of a review of the last year. After all, its been a very different kind of year. Every aspect of every part of life has been impacted one way or another.

Career – started the year thinking it was going to be another year of same old, same old. For the first 3 months that’s exactly how it was. When covid hit it put a lot of things into perspective and I made a decision that, to be honest, had been brewing a while. An opportunity came along to get back into project management, albeit on a secondment. I had to take it for my own sanity. Even though I didn’t start in the new role until December, the thought of it being there was enough to see me through some really horrible months.

Ringing – various ups and downs along the way. Normal routine of Sunday service, monthly quarter peals and weekly practices turned into nothing at all, then maybe 5 people of a Sunday but no practices, then down to just the 2 of us. It looked like we could have gone back up to 5 again for Christmas Day but at the last minute it was not to be. At first I didn’t want to embrace the virtual world of #bellringing. It just didn’t seem worth it. But by May I was running my own weekly practice for family and friends, joining in the odd other online practice and starting to run a monthly district practice and organise a monthly 10 bell practice. Taking full advantage of ringing methods that I wouldn’t normally get to ring in a tower.

Home life – I suppose this is where its hit hardest. We haven’t been able to gather as a family for all the usual events. Mum’s 80th birthday, the May “counting”, R’s birthday, Dad’s birthday. No holiday, no ringing weekends. No visits to North Lincolnshire or Hemel Hempstead or Nottingham. No Cake International Show. We did manage to get a couple of day trips to see R when we were all allowed to mix in small groups again but towards the end of the year it became impossible again. We did set up a regular fortnightly family Skype so we could all keep in touch and at least see each other on a screen if not in person.And of course Christmas was very different. No car boot present swap, no drinking Baileys with R. Just a low key day with C, and chatting with family on Skype.

Cakes – as we haven’t had the usual gathering I’ve not needed to bake as many cakes. I did make a small one for mum’s 80th, a friends 60th and Dad’s birthday, but they only needed to be small ones. I have tried some other bakes instead and been mostly up to date with my BakedIn boxes. I’ve tried a few other recipes too, and did manage to get to a socially distanced class with my favourite teacher at @thecupcakeoven to learn how to make cakecicles and heart gems. I didn’t need to make a Christmas cake as we’re not massive fans of it and we got so much food in the hampers that people sent us. I’m hoping that there’ll be more opportunity for cake in 2021.

I suppose I’m quite fortunately really in that I’ve still been able to go to work and keep some semblance of routine. I’m reasonably tech savvy so have been able to embrace video conferencing and Ringing Room. And of course, the most important bit is that I have managed to stay healthy, as has the rest of the family.

Nothing is going to dramatically change as the clock strikes midnight and a new year starts. But there is hope on the horizon. My colleagues are going through an incredibly tough time and are on their knees trying to keep everyone else healthy but with little support and those idiots that flout the rules and put everyone else at risk. But I do have a sense that we will come out of this the other side. Things will be different and we won’t go back to the way things were, or at least I hope not. We have proven that we can work and play differently.

A Fortunate Find

As you know I’ve moved to a new role and a new office. The desk I’m now occupying used to be inhabited by someone else.

I was reluctant at first to move anything that belonged to the previous inhabitant, as I wasn’t sure whether they’d ever be back, or swoop in one day to reclaim their territory. However, I have since found out that said person has left the organisation altogether. Therefore, the assumption can be made that they no longer wish to claim their abandoned items. I felt vindicated then for going through it all and taking mugs and coffee pots to the kitchen and sorting through some papers and books. Amongst the books were a Prince 2 manual, slightly more up to date than my 25 year old copy, and a set of books on service strategy design, transition, operation and implementation.

Such a fortuitous find as I am now in the world of writing service strategies!!

I’ve been having a bit of a read through them and they will definitely come in handy. One book has already helped me formulate a number questions to ask. I’m sure they will become very useful in the next few months.

Is it a sign of the “meant to be”? Only if you believe in that sort of thing.

Flying visit

I needed to pop over to my substantive department to get them to start working on a specific task.

At first my ID badge wouldn’t let me in the department. How rude, I’ve only been gone a week! I set an individual off on the task required but needed to hang about to check he’d understood everything properly.

I decided to kill a bit of time by having a wander about and say hello to a few people. It was interesting how many of them didn’t respond. Even when I joked that I’d only been gone a week had they forgotten me already, only one person responded.

Now, I could take it personally, as a slight that they feel abandoned, or ignored themselves, but given that some of them hardly spoke to me when I was there before, I won’t take it to heart.

I went and sat in my old office for a while, which now feels a bit desolate and empty. I stared at the walls that I had put photographs my daughter had taken on, that were now bare. The photographs are now on the wall over my home office desk instead, no room in the new office.

Already I felt like a bit of an outsider. It brings into stark reality that everyone is replaceable and life goes on. I’ve never felt that I’m irreplaceable and have in fact tried to foster a culture that is not reliant on one single person to make it function.

I’ve always tried to encourage staff to have the confidence to make decisions for themselves, or at least know where to go to for help. I don’t want to be the bottleneck to progress, nor the sort of person who is unwilling to share knowledge in a vain attempt to hold some power over others, or some misguided sense of superiority, or feel threatened by someone else knowing more than me.

Information is for sharing. Knowledge is for those that want it. The team will move on without me and I shall always blow their trumpet.

Questions, questions

This coming week is going to be a week full of asking questions. As part of my new role I need to understand the detail of what I’m being asked to deliver and how what else is going on will impact, or vice versa.

I will be asking a LOT of silly questions I’m sure. But a silly question is not a silly question if it has to be asked. It is because there might be no immediate, obvious answer to the questioner. One might learn a lot through observation but in this time where we are barely meeting in person, it makes it difficult to observe.

Google provides many an answer and I’m not afraid to put that to good use. Then there’s the stuff that I already know or have some familiarity with. By targeting questions from a How? or Who? starting point, I’m more likely to get a better answer, or even framing it as a suggestion “I thought I might …” It might be off the mark a bit, but at least it would show some thought process. Framing a question correctly will make the question seem a little less silly.

Most colleagues are really helpful and are happy to give advice and support. Some are even willing to help further. It doesn’t matter how far you climb you won’t know everything and at some point, will need to ask that silly question.

Today I shall fully embrace that.

Being a bit random

When I’m interviewing people for senior posts I like to throw in a question that has nothing to do with anything, and also doesn’t have a definite answer.

A few months back my boss was telling me about writing some interview questions for a senior post within her team, so I suggested that she asked the question “how many jelly beans can you fit in a suitcase”?. The question has no answer because there are too many variables. How big is the suitcase? What type and size of jelly bean? What is the suitcase made of, soft or hard? Are the jelly beans in packets or loose? Can you squish them to get rid of the air spaces between them? And so on.

Essentially the question is to throw the interviewee off guard, to wake them up from the serious questions, and to get them to vocalise how they might approach a problem and how they might handle being thrown a curve ball.

I’m assisting with some interviews next week for a senior role in another service. The person I’m on the panel with was the successful candidate of the jelly bean interview. Again I’ve suggested a random question. Too many people have heard about the jelly bean one so we have a different one in mind. I’m confident none of the candidates read this blog, so I’m not going to be letting g the cat out of the bag. We’ve decided to ask the question “how many balls can you fit in this room?”. It has the same effect on the candidate, they won’t be expecting it, there are too many variables like size of ball, whether the furniture could be removed, could the balls be deflated, etc.

The trick then is to place the question somewhere in the middle of the interview. They won’t be expecting it, but afterwards they might be cautious that there’ll be another random question. It helps to identify their ability to think on their feet and to cope with the unexpected. It’ll be an interesting insight to their personality.

When 2 worlds colide

The trouble with starting a new job is finding your feet and who to talk to. In areas where you are less familiar you are more reliant on the information you can glean from others, and to which you must have faith that they’re telling you everything.

The trouble is you don’t know what you don’t know, and therefore don’t know what questions to ask of whom.

The first functioning day in the new job was to start a list of people to talk to over the coming weeks, then try to persuade them that its worth their while talking to me. I’ve started to set up the beginnings of a project plan, listed all the people that I’ve so far been advised to talk to, then attempt to book time in their diaries over the next 2 weeks. Its important to get in early to determine who I’m going to need to interact with regularly, and who I only need to check in with from time to time.

I’ve got a call booked with our Exec to make sure that we’re all expecting the same things and to put some solid definition around the project. I’ve got my Prince2 manual at the ready and have already set up a high level project plan.

I apply a project planning style to most things in my life, particularly around #bellringing as there’s so much going on sometimes its difficult to keep track of it.

Also interrelated are some guidance in PR writing around knowing the audience, hooking interest of those you want to engage with by writing an attractive headline, using words that are relatable, using action words that motivate them to want to talk to you, spell out the benefits of getting them to talk to you, telling the story of what the objective is then ending with a call to action, in this case persuading investment in service development.

Who knew the two worlds were so similar?

Which way to the office?

Today I started my new role. This has meant a change of office. I went to my, now old, office to box up some stuff to take across and locked up behind me. I will be back in that office from time to time so have only brought across what I feel are the essentials for now.

I’m going to be sharing an office again, something I’ve not done for several years. Having said that, both my fellow officee and I will be working from home at various points, so in reality will probably see very little of each other.

The weird thing is that the desk I’m now occupying was clearly someone else’s and they vacated it in a hurry. I suspect as a result of the first lockdown when those who could work from home, were encouraged to do so.

It feels a bit odd though to be moving someone else’s coffee cup and pen pot etc out of the way, so I can clean it down, and make space for my stuff. Somehow it feels invasive.

I’m now in an inner office situated at the back of a larger open plan office. The open plan office used to be occupied by IT staff, most of whom now work from home. Its a bit like the Marie Celeste.

I’ve booted up the PC and its taking an age to load my desktop view. Then of course it wants to do a gazillion updates because it hasn’t been used in 6 months. There’s one of those ergonomic mouse gizmos which feels very odd. That’s going to have to go. The screens (yes, there are two) are too close, the desk is smaller, there’s a headset plugged into the phone. The phone doesn’t ring out loud even though I’ve tested the ring tone. I’ve had to rethink my lunchtime walk start and stop.

One of the good things about it is that I’m much farther away from the shops and canteen and would have to go outside and into a building about 3 minutes walk away, so that should stop me from snacking.

It’s going to take a bit of getting used to.

A strange day

With the excitement of starting a new role next week, and a long weekend away in between, today was a very strange day indeed.

Because the move to the new role has been swift, the opportunity to hand over things, finish things off and so on has been very short. Not least having the chance to tell my team about it.

The day has been spent trying to wrap up loose ends and get things to a sensible state for someone else to pick up and finish. The other things I need to sort out is moving desks. There are some things I can take home that I won’t be able to utilise in my new office space, but there are other things that I will need to take across, and some that I don’t need to take with me.

The plan is to come back to this office on Tuesday, after my weekend off, to pick the bits that I will need, then walk them over the other side of the site to where I will base myself. I also have the option to be able to work from home, so I may start doing that a couple of days a week too.

I suppose I’m not technically leaving the team as its only a secondment, so there’s been no “leaving do”. I’ve spoken to my team leaders and sent a message round to the team as I didn’t get to see and speak to everyone. I will get to see them from time to time so I guess its not a case of walking away.

At least I have a nice long weekend, Thursday to Monday inclusive, to be able to switch brain ready to hit my new role next week.